01
Connect your support stack
Plug in Zendesk, Intercom, or HubSpot and pull your conversations into one place, without changing the way your team already works.
Every ticket is a signal.
Find the ones that matter.
Kobal reads across your support conversations and exposes the patterns no dashboard shows you today.
Kobal sits on top of
Your customer support stack was built to manage tickets. Not understand them.
Tickets get closed. Tags get applied. And somewhere in all of it, the pattern that matters disappears.
What your support team sees every day never reaches the people who could actually do something about it.
How it works
From raw conversations to clear signals.
A simple flow that turns day-to-day support work into insight the rest of your company can use.
02
Kobal organizes every ticket
Summaries, categories, sentiment, and recurring themes are extracted automatically so patterns become visible fast.
03
Turn tickets into decisions
Spot product gaps, churn risks, and repeated friction early, with clear trends and insights your support, product, and ops teams can use.
Support intelligence
Everything your support team knows.
Ready for product, ops, and leadership to use.
SMART ONBOARDING
Connect once. Insights in minutes.
Link Zendesk, Intercom, or HubSpot — no developer, no technical setup. KOBAL learns your business context during onboarding and imports up to 2,000 historical tickets automatically. You get a unified ticket table across all platforms from day one.
AI ENRICHMENT
Every ticket satisfies, tagged, and scored.
Each ticket gets a category, sentiment score, urgency level, and a one-line AI summary — automatically. The AI reads the full conversation thread, knows your product and your taxonomy, and re-enriches on resolution to capture how things actually ended.
ANALYTICS & REPORTS
Your support data, finally readable.
A real-time dashboard shows volume trends, category breakdowns, sentiment shifts, and recurring pain points. Generate weekly or monthly reports with AI-written summaries and embedded charts, then share a link instead of building slides.
CUSTOMER 360
One page per customer. Full picture.
Every customer gets a profile with their ticket history, sentiment trend, and an AI-generated health summary with a recommended next action. A global health table lets you scan churn risk, urgency, and last contact across your entire base.
ALERTS & EARLY WARNING
Know before it blows up.
Kobal watches for abnormal spikes — login complaints up 40% in three days, a wave of “cancel” mentions — and notifies the right person via Slack or email. Competitor mentions and churn signals are flagged and surfaced separately, in real time.
ONE-CLICK ESCALATION
From insight to action. One button.
Any ticket can be escalated to Slack with a pre-filled message: summary, category, sentiment, urgency, churn risk, and a link back. Route by category and make Kobal visible to people who never open the dashboard.